I can't link my Instagram account.
If you are having difficulty linking your Facebook, please ensure the following: Your 'Page' (previously named 'Facebook Page'), is correctly linked to the Instagram professional account you want to link with TAKUMI. If Facebook shows you the screen: "You've previously linked TAKUMI to Facebook", always select the "Edit settings" option. This will make sure you can double-check all the options again, just in case something didn't go quite right last time you tried. When liSome readersHow can I connect my Instagram Professional account to my Meta Business Portfolio?
Meta has now introduced the Meta Business Suite, where all business/professional related accounts part of the Meta group (instagram, Whatsapp, Facebook Page's, etc…), are managed. Part of connecting your Instagram Professional account with TAKUMI relies on first connecting that account to a Facebook Page (which is now part of the Meta Business Portfolio). Unfortunately TAKUMI cannot do this on your behalf (it needs the account owner to do it), but Meta has release a good walkthrough guides onFew readersI want to change my email address.
You can do this from: Profile -Settings -Profile Then just tap on the email address field to edit it. You will receive a confirmation email which you will need to click in order for us to verify that this is indeed your email address.Few readersI'm not receiving mobile notifications
So you are getting invited to campaigns, and you know you've accepted the pop-up allowing TAKUMI to send you mobile push notifications, but suddenly you are not getting any notifications on your mobile device? Well worry not, we have some pointers below to help you fix it ;-). We occasionally also may need to request permissions to send you mobile notifications, this happens if you have just installed the app, or after a recent app update, or even sometimes after a system update for your mobileFew readersHow can I check that I have an Instagram Professional account?
In order to check that you have an Instagram Professional account (Creator or Business) follow these simple steps. Using the Instagram app: Tap your profile icon in the bottom right to go to your profile Select burger menu from the top right In the menu select "Setting and Privacy" Scroll down to the section called "For Professionals" Select "Creator tools and controls" Select "Switch account type" A menu will pop up You have a Professional account if: The menu has "SwitchFew readersI'm having trouble logging in.
If you're having trouble logging into your TAKUMI App, please try the below options. Ensure your TAKUMI App is up-to-date Close the TAKUMI App and reopen Ensure there's no space at the end of your email address If you're still having trouble, please contact us at hello@takumi.com along with a screenshot or screen recording, clearly showing your steps and the issue you are facing. If this is a case that you enter your email and cannot seem to receive aFew readersHow do I update my Account Info?
Within the TAKUMI App, please select your Profile Picture (top right), you'll then be able to access your Settings and update any information accordingly!Few readersI'm unable to claim payment.
In order to claim payment, you'll need to ensure your content insights have been submitted. Please double check to ensure a resubmit hasn't been requested. Once insights are verefied on our end, you'll be able to claim payment within net-30 days. payment This information will also be visible from your offer timeline. For any additional trouble, please contact us at hello@takumi.com with screenshot references showing your exact errors.Few readersRemove TAKUMI app from Facebook
Has your Instagram/Facebook been previously linked to TAKUMI? If your Instagram/Facebook have previously been linked to TAKUMI you may have experience some issues with re-linking it again: Facebook only asks you to give your permission to TAKUMI once on initial linking and remembers your choice on their side. This causes the linking issue. In order to resolve this problem you first need to remove TAKUMI app from your Facebook before re-linking. Follow the steps below in your Facebook app inFew readers